Frequently Asked Questions
If you have a question and do not see the answer here, please call us at 913-703-3570 or email us at info@monarchcleaningsolutions.com
We specialize in eco-friendly carpet, upholstery and floor cleaning for homes and businesses. Every servce is designed to transform your space using safe, non-toxic solutions. Our additional services include: tile and grout, hardwood floor cleaning and buffing, water damage restoration, air duct cleaning, carpet repair, and rug cleaning.
We prioritize health as much as cleanliness. Every product we use is made in the USA, and eco-friendly, making our method safe for kids, pets and those with chemical sensitivities without sacrificing deep-cleaning power. We believe your home should feel fresh, smell clean and stay healthy long after we leave.
Other benefits of choosing Monarch: Our techs are IICRC certified cleaning experts. You're supporting a local family business. We have a satisfaction guarantee - if you're unhappy, so are we.
Absolutely. We use eco-friendly, non-toxic cleaning solutions so your home stays safe for even the tiniest feet and paws.
Carpets should be cleaned at least once a year. For homes with kids, pets or high foot traffic, we highly recommend once every six months to keeo your floors fresh and healthy. Many of our clients love the Monarch Members Program because it guarantees regular cleanings so you'll never have to live with dirty floors again.
We will move small, lightweight items at no extra cost. For larger or fragile pieces, we recommend moving them ahead of time. We will work around anything left in the space such as couches, beds, dressers, etc.
YES, you need to have power, running water, and a functioning HVAC system. Temps must be maintained between 60-75 degrees to prevent mold and mildew.
It takes around 4-8 hours for carpet to fully dry. However, it should feel dry to the touch within two hours.
Please clear your floors of any toys, shoes, decor or personal items. Vacuum to remove surface debris so we can focus on deep cleaning. Move any furniture you'd like us to clean underneath - we'll work around anything that remains in place. Set your thermostat between 60-75 degrees. This ensures we can start working right away and devote all of your scheduled time to transforming your space.
For quicker dry-times, we recommend staying off of clean carpets for up to two hours post-clean. However, it is not 100% necessary due to our zero-residue cleaning method.
While we cannot promise to erase every stain or years of wear and tear, our advanced techniques and eco-friendly spot treatments remove the majority, including wine, coffee and pet stains. We see a 90% decrease in permanent staining when Carpet Protector has been previously applied.
When a stain returns after a deep clean, the common culprit is what we call Resoiling. This happens when there is oil or urine deep in the carpet pad. It could also happen following improper cleaning techniques from DIY stain removal attempts prior to your professional cleaning. If you suspect resoiling after your appointment, give us a call and we will get you fixed up.
Think of carpet protector as an invisible shield for your floors. It fully coats carpet fibers so spills, dirt, and oils cannot cling as easily, giving you more time to blot up accidents before they turn into permanent stains. Protector also reduces wear in high traffic areas, resulting in longer carpet life and giving you even better results at subsequent cleanings. Carpet Protector is especially worth it if you have kids, pets, high traffic spaces, or brand new carpet and want to protect the investment.
Absolutely!
The quickest way to book a service is through our Free Quote form. If you'd prefer to speak to a cleaning expert, call or text (913)703-3570.
We proudly serve the Kansas City Metro Area and surrounding communities. If you're unsure whether or not you're in our service zone, give us a call!
No, but we do have common service charges such as exact appointment time, extended hose run, after hours, and excessive soiling. We pride ourselves on being upfront and honest when it comes to any necessary additional charges.
No, however we do require a 25% deposit for appointments that are re-scheduled in less than 72 hours of appointment arrival time.
Yes. When you request a specific appointment time, a priority scheduling fee applies. This ensures we can dedicate a technician's arrival window exclusively to you, without overlap from other jobs. It also allows us to plan routes, staffing, and equipment with precision so your service begins exactly when promised.
In The United States, tips are highly encouraged and most times expected for jobs performed in the service industry as many technicians, including our own are paid by percentage.
Unfortunately, we do not offer discounts, coupons or deals at this time.